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Troubleshooting

Use these steps when Audit 360 cannot load, run, or display expected audit results.

App Does Not Appear​

  • Confirm the app is installed on the intended Jira Cloud site.
  • Confirm you have permission to access Jira administration apps.
  • Ask a Jira administrator to review the app installation and permissions.

Audit Cannot Start​

  • Confirm the app has the permissions requested during installation.
  • Confirm Jira administration pages can reach the app.
  • Try again after a short wait if Jira or Forge services are temporarily unavailable.

Results Look Incomplete​

Audit coverage depends on Jira API visibility and permissions. Missing or restricted API responses can reduce coverage for workflows, boards, dashboards, filters, or population checks.

When results look incomplete:

  • Review visible coverage notes in the audit results.
  • Confirm the relevant Jira configuration exists and is accessible.
  • Run a fresh audit after permissions or Jira configuration changes.

Loaded Run Looks Old​

Loading a run from Audit Library shows stored results from that run. It does not rerun the audit. Run a new audit when you need current evidence.

Get Support​

Contact support through the Audit 360 service portal.